Telecommunication ServicesInformation Technology Services

Technical Communications

The ability to provide effective documentation and communication on technology projects is critical to achieving goals, meeting deadlines and requirements, and facilitating training and implementation. GCB. can provide you with the talent, resources, and expertise needed to ensure proper communication and documentation. Our experienced teams use proven methodologies to identify the scope of work, define the project, and design, develop, and deliver solutions tailored to your business objectives.

Custom Training - customized training solutions are crafted to fit your specific requirements, providing exactly what is needed when it is needed. GCB analyzes your current and ongoing training needs to create and deliver robust solutions tailored to your organization. Whether paper or technology-based, instructor-led or self-paced, we work with you to develop the solution that best supports your strategic and financial goals.

Custom Documentation - when documentation is well organized and clearly written, your employees can locate information faster and more accurately, increasing their productivity and job knowledge. Our documentation specialists are industry experts in designing, developing, and revising documentation in paper-based and multimedia formats, including:
  • Product documentation
  • System documentation
  • User guides
  • Policies and procedures manuals
  • Proposals
Performance Improvement - GCB can create an integrated performance improvement system that can lead to improved performance and compliance. Our approach to performance improvement complements our training and documentation services by taking a more comprehensive, critical look at your organization's ability to achieve its objectives. Our performance improvement solutions can include the following elements:

  • Integrated documentation and training programs
  • Performance support systems
  • Training program evaluation and redesign
  • Process improvement
  • Project management
Support Services – GCB’s rigorous application of quality assurance concepts to all of our projects separates us from traditional consulting companies. Our specialized editing and graphic design areas enable us to provide tailored quality assurance and graphics services for complex, custom projects.

Editing - Our editing services department provides experienced professional editors who lend their valuable expertise to your documentation projects. Our editors work with you to improve the overall flow, clarity, focus, and readability of your paper-based or online documentation.

Graphics Design - Whether you need elaborate graphic design for marketing materials or less complex graphics support on internal corporate documentation, our graphic artists offer scalable solutions to meet your specific graphics requirements.

GCB can help your business use technology better and run more efficiently by helping document and communicate new processes, systems, and applications.